Shipping & Return Policy
Shipping
- We export dog chews in bulk to partners and distributors around the world, including the Canada, Japan, Hongkong, Singapore, and South Korea.
- Orders are shipped by sea or air freight, depending on order size, urgency, and destination country, as agreed with each customer at the time of order.
- Production and shipping timelines will be shared once your order is confirmed. Please contact us for current lead times, as these can vary by order size and season.
- Shipping costs, taxes, and customs duties are the responsibility of the buyer, unless otherwise agreed in writing.
- We recommend international buyers check their own country’s import regulations for pet food and animal products before placing an order.
Returns & Quality Claims
- Because our products are natural food items made and shipped in bulk, we do not accept returns for change of mind.
- If your order arrives damaged, short in quantity, or does not match the agreed specifications, please contact us within 15 days of delivery with photos and your order details, so we can investigate.
- Valid quality claims will be resolved through replacement, credit note, or refund, at our discretion, once the issue has been verified.
- We are committed to working closely with our partners to resolve any genuine product or shipment issues fairly and promptly.
